At Casiny, your privacy matters. This policy explains how we collect, use, and safeguard personal data for Australian players. Learn about our encryption, data sharing practices, and your rights under the Casiny Privacy Policy. Play safely knowing your information is protected.
Casiny Casino ensures the privacy and protection of Australian players’ personal data. We’re committed to transparency and legal compliance under global standards. Read how your data is collected, used, stored, and protected across our casino services.
Contents
- Who We Are
- What Personal Data We Collect and Why
- Comments
- Media Files
- Contact Forms
- Cookies
- Web Analytics
- Who We Share Your Data With
- How Long We Retain Your Data
- Your Data Rights
- Where Your Data Is Sent
- How We Protect Your Data
- Data Breach Procedures
- Data Received from Third Parties
- Automated Decisions Based on Player Data
- Industry Regulatory Disclosures
- Contact Information
Who We Are
Casiny Casino is operated by Dama N.V., a licensed company based in Curaçao.
Our official website is https://www.casiny.com
Legal address: Scharlooweg 39, Willemstad, Curaçao
Contact email: [email protected]
We are a fully regulated online casino provider and comply with international privacy laws.
Our goal is to keep your data safe while providing a high-quality gambling experience.
What Personal Data We Collect and Why
We collect specific personal data to verify identity, process payments, and enhance player experience.
These details help us comply with legal requirements, prevent fraud, and provide bonuses and support.
Types of Data Collected:
| Data Type | Examples | Purpose |
|---|---|---|
| Identification | Name, DOB, address | Verify account, comply with laws |
| Contact Info | Email, phone number | Communication and support |
| Account Data | Login, preferences, game history | Customize and secure your experience |
| Technical Data | IP address, device, browser | Prevent abuse, ensure compatibility |
| Payment Information | Card, wallet, crypto addresses | Handle deposits and withdrawals |
| Cookies & Tracking | Session, analytics, preferences | Improve usability and performance |
We never collect sensitive health data or store more than legally required.
All data is encrypted and handled with maximum security protocols.
Comments
Our site does not currently support public comments or community forums.
Therefore, no comment-related data is collected or stored by Casiny Casino.
Media Files
Users cannot upload files to our platform.
All game media, screenshots, and visuals are hosted internally and protected.
Contact Forms
When using our contact form, we collect your name, email, and inquiry details.
We use this information only for support purposes and store it securely for 90 days.
We do not share or use this data for marketing unless you opt in.
Cookies
We use cookies to improve website usability and support site features.
These cookies remember your settings and track usage for analytics purposes.
Casiny Cookie Types:
| Cookie Name | Purpose | Expiry |
|---|---|---|
| casiny_session | Store login session | Session-based |
| casiny_lang | Save language preference | 30 days |
| casiny_tracking | Analytics tracking | 90 days |
You can manage cookie preferences via your browser settings at any time.
Web Analytics
We use Google Analytics and internal tools to improve performance.
Analytics track general usage and do not store personal identifiers.
You can opt out via browser add-ons or Google’s opt-out tools.
Who We Share Your Data With
Casiny only shares your personal data with trusted third parties when absolutely necessary.
We never sell, rent, or exchange your information for marketing purposes.
Third-Party Data Recipients:
| Partner Type | Example Companies | Purpose |
|---|---|---|
| Payment Processors | MiFinity, Skrill, Neteller | Secure transactions |
| KYC/Verification Services | SumSub, IDnow | Verify player identity |
| Analytics Tools | Google Analytics | Improve website performance |
| Hosting Providers | Cloudflare, AWS | Secure and stable platform access |
| Regulatory Authorities | Curacao eGaming | Ensure legal compliance |
All third parties follow strict privacy and data security obligations under our agreements.
How Long We Retain Your Data
We only keep data for as long as needed for legal, financial, or operational reasons.
Once retention ends, data is securely deleted or anonymised.
Casiny Data Retention Table:
| Data Type | Retention Period |
|---|---|
| Contact Form Entries | 90 days |
| KYC Documents | 5 years (regulatory need) |
| Account Information | Lifetime of user account |
| Payment History | 10 years (financial audits) |
| Cookie Data | 30–90 days |
You can request deletion of your data after account closure, subject to legal limits.
Your Data Rights
All Australian players have the right to control their personal data.
We fully support GDPR-style data rights and offer simple tools to manage your data.
Your Rights Include:
- Right to access your data
- Right to request correction or deletion
- Right to withdraw consent at any time
- Right to restrict or object to data processing
- Right to data portability
Contact our support team at [email protected] to exercise your rights.
Where Your Data Is Sent
Your data may be processed outside Australia, primarily in the EU or Curaçao.
We apply strong encryption and partner only with compliant service providers.
Data Transfer Protocols:
| Location | Safeguard Applied |
|---|---|
| EU (AWS, Cloudflare) | Standard contractual clauses (SCCs) |
| Curaçao | Local legal framework compliance |
We never transfer data to locations without adequate protection measures.
How We Protect Your Data
Casiny uses advanced technologies and best practices to safeguard your personal and financial data.
Our team follows strict protocols to prevent unauthorised access, misuse, or data leaks.
Security Measures at Casiny:
- SSL encryption certified by Google Trust Services
- 2-Factor Authentication (2FA) for admin access
- Role-based access control for internal systems
- Regular vulnerability scans and patching
- Certified hosting with DDoS protection
All staff members complete annual data protection training.
Data Breach Procedures
We have clear procedures to detect and respond to any data breach promptly.
Our system uses automated alerts and logs all suspicious activity for investigation.
Breach Response Plan:
- Detect and contain the breach immediately
- Notify affected users and authorities within 72 hours
- Provide steps for affected users to stay safe
- Review incident and improve defences
We also reward responsible disclosure through our bug bounty program.
Data Received from Third Parties
Sometimes we receive player information from our partners or verification services.
These may include payment providers, affiliates, or identity verification companies.
Third-Party Data May Include:
- Email address from affiliate referrals
- Payment confirmation from gateways
- Identity check results from KYC platforms
We treat all third-party data under the same strict privacy standards.
Automated Decisions Based on Player Data
Casiny uses limited automation for player safety and bonus eligibility.
No decision affecting your rights is made without human review.
Automated Tools May Include:
- Fraud detection using player behaviour patterns
- Bonus eligibility checks based on activity
- Session monitoring for responsible gambling
You can contact support to dispute or review any automated decision.
Industry Regulatory Disclosures
Casiny follows all applicable gambling and data protection regulations.
We remain fully transparent in compliance with licensing and privacy laws.
Disclosure Commitments:
- Curacao eGaming license (#8048/JAZ2020-13)
- Compliance with Australian privacy expectations
- Cooperation with responsible gambling initiatives
Our Privacy Policy is reviewed and updated regularly to reflect regulatory changes.
Contact Information
Have questions or want to exercise your rights?
Our dedicated privacy team is here to help.
Email: [email protected]
Website: https://www.casiny.com/privacy-policy
Operator: Dama N.V., Julianaplein 36, Willemstad, Curaçao